Join Our Team

At the J. Lewis Crozer Library, we believe that a team reflecting the diversity, experiences, and strengths of our community makes us better at what we do. We are committed to fostering an inclusive, collaborative workplace where every team member contributes to connecting people with information, resources, and opportunities.

From everyday interactions to engaging programs and meaningful community partnerships, our work is rooted in public service and a shared commitment to making a difference in Chester and beyond.

We welcome individuals who bring fresh perspectives, value collaboration, and share our commitment to equitable access, lifelong learning, and community connection.

Clearances Required

All team members and volunteers at the library are required to have the following current clearances on file before beginning work:

Pennsylvania Access to Criminal History (PATCH):
Be sure to select the appropriate option for “Individual.”

PA Child Abuse History Clearance:
Log in to your account or select “Create Individual Account” to begin.

FBI Criminal History Clearance (Fingerprint Clearance):
Use the following service codes:
Employees: 1KG756
Volunteers: 1KG6ZJ

Open Positions

User Services Assistant I

Position: User Services Assistant I
FT/PT Status: Part-Time (Hourly; 20 hours/week)
Starting Pay: $16.50/hour
Benefits: Paid time off, 12 paid holidays

At the J. Lewis Crozer Library, we are committed to building a diverse and inclusive team that reflects and enriches the community we serve. Every team member plays an important role in creating a welcoming environment where people can learn, explore, connect, and thrive.

We are seeking a dedicated, community-centered User Services Assistant I to join our team. This position supports daily Library operations by providing welcoming frontline service, connecting users with information and resources, and creating positive experiences for everyone who uses the Library.

If you value public service, enjoy engaging with people and working collaboratively, and want to make a meaningful difference in Chester and the surrounding communities, we encourage you to apply.

Schedule
This is a part-time position with a 20-hour workweek. Evening hours and one to two Saturdays per month are required. Some flexibility in scheduling may be required to meet the needs of the library and community.

Job Summary
Under the supervision of the User Services Manager, the User Services Assistant I provides welcoming, accurate, and responsive frontline service to library users of all ages. Responsibilities include circulation services, user account management, basic technology assistance, resource navigation, and supporting daily materials handling and collection maintenance. The position works collaboratively with colleagues to maintain consistent service desk coverage and ensure a positive, community-centered library experience.

As a developing frontline service position, User Services Assistant I emphasizes building proficiency in library systems and procedures, completing assigned responsibilities reliably, and developing the knowledge, skills, and judgment necessary to provide effective public service with appropriate supervisory guidance.

Primary Responsibilities
The following percentages represent approximate allocations of responsibilities and may change based on Library priorities, operational needs, and the communities we serve.

User Services and Circulation (60%)

Provide welcoming, respectful, and responsive service to library users in person, by telephone, and through electronic communication.
Perform routine circulation and account transactions using Sierra (ILS), including library card registration, account updates, checkouts, returns, renewals, holds, and applicable payments.
Guide users in navigating library services, collections, spaces, programs, and policies, including basic materials recommendations and appropriate referrals.
Assist users with public computers, printing, copying, scanning, faxing, and basic technology troubleshooting.
Maintain accurate user records while following established procedures for privacy, confidentiality, and transactions.
Address routine user questions and concerns, recognizing when additional guidance or supervisory involvement is needed.
Maintain dependable service desk coverage and communicate scheduling or coverage needs appropriately.

Materials Handling and Collection Support (30%)

Process daily holds and materials workflows, including retrieving, routing, and preparing materials for user pickup.
Prepare and process circulation-related notices in accordance with established Library procedures.
Shelve, retrieve, and shelf-read materials to maintain an organized and accessible collection.
Support assigned collection maintenance activities, including shifting, labeling, merchandising, inventory, and weeding projects.
Provide basic materials advisory and resource navigation as appropriate.

Professional Development and Team Collaboration (10%)

Complete required continuing education and professional development, including at least six (6) hours of qualifying continuing education every two years when applicable under Pennsylvania public library state aid requirements.
Participate in team meetings, cross-training, and collaborative service initiatives.
Use shared calendars, logs, forms, and communication tools accurately and consistently.
Complete assigned responsibilities reliably, communicate progress, seek guidance when needed, and adapt to changing service priorities.
Perform other related duties as assigned.

Minimum Requirements

High school diploma or equivalent.
Basic computer proficiency, including familiarity with internet browsers, common software applications, digital tools, and office equipment.
Ability to learn library systems, procedures, and technologies through training.
Ability to communicate effectively and respectfully with library users, colleagues, and visitors.
Strong attention to detail, organizational skills, and the ability to follow established procedures accurately.
Ability to perform routine cash-handling and payment transactions accurately.
Ability to obtain and maintain the following clearances in accordance with applicable law and Library policy:
- Pennsylvania State Police Criminal History Clearance (PATCH).
- Pennsylvania Child Abuse History Clearance.
- FBI Criminal History Clearance (fingerprinting).

Preferred Qualifications

Previous experience in a public library, customer service, retail, education, community service, office administration, or a comparable public-facing environment.
Familiarity with integrated library systems, particularly Sierra.
Experience handling cash, payments, or routine financial transactions.
Experience providing basic technology guidance or assistance to the public.

Knowledge, Skills, and Abilities

Commitment to the Library’s mission, values, equity, inclusion, intellectual freedom, and community-centered approach to public service.
Ability to provide accurate, welcoming, and respectful service to individuals of diverse ages, backgrounds, experiences, and abilities.
Strong interpersonal and communication skills, including the ability to listen, explain routine procedures, and respond appropriately to user questions and concerns.
Ability to use common digital tools, learn library systems, and troubleshoot routine technology issues.
Strong attention to detail and organizational skills, including the ability to prioritize assigned tasks, follow procedures, and maintain accurate records.
Sound judgment and problem-solving skills, including the ability to safeguard user privacy, maintain confidentiality, and recognize when supervisory guidance is appropriate.
Ability to work independently within established expectations and contribute reliably to a collaborative team.
Commitment to continuous learning, applying feedback, and developing public-service skills.

Physical and Environmental Requirements
The employee must be able to perform the essential functions of the position, with or without reasonable accommodation, including:

Performing duties that may involve periods of standing, sitting, walking, bending, and reaching.
Retrieving, organizing, and transporting library materials and equipment, including items weighing up to 30 pounds.
Handling book carts and other materials-handling equipment.
Accessing, interpreting, and organizing information in print and digital formats, including alphanumeric records and library materials.
Using computers, library equipment, and other technologies necessary to complete assigned responsibilities.
Communicating effectively with library users and colleagues in person, by telephone, and through electronic communication.
Working in an active, public-facing environment while maintaining awareness of service needs and daily operations.

How to Apply
Send your resume, cover letter, and references to crozerlibrary@delcolibraries.org with User Services Assistant I in the subject line.

For questions, contact the J. Lewis Crozer Library at crozerlibrary@delcolibraries.org or call 610-494-3454.

Applications received by October 30, 2026 will receive full consideration. Position open until filled.

Position of Trust
Final candidates must complete the background checks and clearances identified under Minimum Requirements. Employment is contingent upon satisfactory review of these clearances in accordance with applicable law and Library policy. Employees must maintain current clearances throughout their employment, as required.

Equal Employment Opportunity (EEO)
The J. Lewis Crozer Library is an Equal Opportunity Employer committed to fair and equitable employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Reasonable Accommodation
The J. Lewis Crozer Library provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. To request an accommodation during the application or hiring process, please contact crozerlibrary@delcolibraries.org or call 610-494-3454. Individuals using telecommunications relay services may dial 711 and request connection to 610-494-3454.

Bilingual Library Services Associate (Spanish)

Position: Bilingual Library Services Associate
FT/PT Status: Part-Time (20 hours/week)
Starting Pay: $21.00/hour
Benefits: Paid time off, 12 paid holidays
Duration: Three-year grant-funded position
Funding Provided By: The Foundation for Delaware County

We are seeking a dedicated, bilingual, and community-centered Library Services Associate (Spanish) to expand access to library programs, resources, and learning opportunities for Spanish-speaking residents and families throughout Chester. This position emphasizes youth and family programming, inclusive services, and meaningful relationships grounded in community strengths and priorities.

The ideal candidate demonstrates a strong commitment to equity, inclusion, and public service, communicates effectively in Spanish and English, and brings cultural humility, initiative, and a collaborative approach to community engagement.

Schedule
This is a part-time, grant-funded position with a 20-hour workweek. The Bilingual Library Services Associate is expected to work at least one evening per week and at least one Saturday per month throughout the year. Additional scheduling flexibility may be required to meet the needs of the Library and community.

Job Summary
Under the supervision of the Assistant Director, the Bilingual Library Services Associate (Spanish) develops and delivers bilingual library programs and services, supports Spanish-speaking library users of all ages, and strengthens community engagement, with particular emphasis on children, teens, and families. Responsibilities include planning and facilitating onsite and offsite programs, providing information and resource assistance, supporting Spanish-language and bilingual collections, and collaborating with community partners to expand access to Library services.

This position was established through a three-year grant from The Foundation for Delaware County to strengthen equitable access to library resources, programs, and learning opportunities for Spanish-speaking communities throughout Chester. Continued employment is contingent upon available funding and applicable grant requirements.

Bilingual Programming and Services (50%)

Plan, facilitate, and evaluate bilingual (Spanish-English) programs and activities for users of all ages, with particular emphasis on children, teens, families, literacy, and enrichment.
Develop culturally responsive learning activities and accessible bilingual materials informed by community interests, strengths, and priorities.
Provide library services in Spanish and English, including information assistance, basic technology support, program registration, and resource navigation.
Work with Librarians, Library Services Associates, and community partners to develop and deliver inclusive programs and learning experiences.
Document program participation, outreach activities, feedback, and relevant outcomes to support evaluation and grant reporting.
Follow established Library policies and procedures for youth safety, supervision, and appropriate referrals.

Collection Development and Resource Access (15%)

Promote Spanish-language and bilingual library materials, digital resources, and services for users of all ages.
Recommend materials and resources that reflect the languages, cultures, interests, and information needs of the community.
Assist library users with catalog searches, basic readers’ and materials advisory, and requests for library resources.
Support collection maintenance activities, including shelving, shelf-reading, merchandising, displays, inventory, and assigned collection projects.

Community Outreach and Partnerships (25%)

Represent the Library at schools, community events, and partner sites to expand awareness of and access to programs, services, and resources among Spanish-speaking residents and families.
Develop and maintain meaningful relationships with schools, community organizations, service providers, and local partners.
Work alongside community members and partners to identify opportunities for bilingual programming, resource access, and collaborative initiatives that reflect community priorities.
Share community feedback and observations with Library leadership to inform programming, services, and outreach priorities.